What happens if my delivery is delayed or if I receive a damaged package and in poor conditions?

Once the order proceed and given to the carrier, the delivry times are the followings: 1 to 2 working for Spain, 2 to 3 working days for France and 3 to 4 working days for the rest of the countries. You should be provided with tracking details cy the carrier by email. Nevertheless, if you experience extra delay, do not hesitate to contact the carrier with the tracking number you have been provided.
If you receive damage item, it is very important you make proof of the damages and inform the carrier on the delivery receipt. Secondly, please contact us so we can proceed with the issue and offer the best solution.